Website regulations


ORDERS SERVICE in our store deals with:

Anna Piekarczyk - Editor-in-Chief
Główna 108C
44-240 Żory
el. (+32) 723 17 80
REGON 241277143
NIP (tax identification number) 651-160-25-94

Account number: mBank 96 1140 2004 0000 3102 6329 1700


  1. The subject of the sale on the Website are electronic books in PDF, ePub, mobi, and online courses Electronic books and courses are protected by the Act of February 4, 1994 on Copyright and Related Rights (Journal of Laws No. 24 item 83).
  2. Orders can be placed using the form prepared for this purpose.
  3. Placing an order is tantamount to accepting the regulations in full.
  4. The condition of completing the order is to provide a valid email address.
  5. Each order is verified automatically by sending an email to the address provided by the User when placing the order. Receiving an email confirming the order has been placed means that the order has been placed correctly.
  6. The ordering party is obliged to read the information contained in the e-mail, which is automatically sent to the ordering party when placing the order.
  7. The customer agrees to the processing of his personal data by the EPROFESS publishing house for purposes related to the implementation of orders placed by the customer, after-sales service, providing the customer with commercial information and marketing activities in forms permitted by law, in accordance with the Act of 29.08.1997. "On the protection of personal data" (Journal of Laws No. 133, item 833) and the Act of 18.07.2002. "On the provision of electronic services".
  8. Orders are processed after receiving the payment made via the payment channels available on the Website. In the case of an electronic version of the book (ebook PDF, ePub), the basic way of delivery of the ordered product is by sending it electronically to the user's e-mail address provided when placing the order. In the case of a printed book, the basic delivery method is to send it by traditional mail within 2 business days of payment.
  9. We ship the printed book throughout Poland, and in the case of shipping abroad please contact us We issue the invoice at the client's request.
  10. Orders that have not been paid within 10 days of placing the Order are automatically canceled.
  11. The User ordering any products on the Website may use them as intended, i.e. they can be played on electronic devices, entered into the memory of a computer or other appropriate devices in order to get acquainted with the content of the song, without the possibility of duplicating the product, copying or using its content in a way that is prohibited by law. whole or in part or changing its electronic structure (e.g. file format) or other modifications of the file. Distribution of such product, sharing or public playback is also prohibited
  12. Complaints and returns

    The user has the right to return the purchased goods within 10 days of receipt. Complaints will be reviewed by the Administrator on a regular basis within no more than 14 days of receipt of the complaint, however, the Administrator reserves the right to leave the complaint unanswered if it concerns dysfunctions arising from ignorance of the Regulations.

    The administrator will attach a specimen of the return form, which must be correctly completed and signed by the buyer of the returned product of the User and sent by registered mail (traditional post) to the Administrator's address (provided in the return form).

    The administrator reserves the right to refuse to accept a refund in exceptional situations, when he has reasonable doubts that the return made has the features of abuse of the right to return (multiple returns, buying many products in turn and returning them, etc.).

    Products may also be returned after submitting by the User a statement that he has deleted all copies or copies of the returned product that he owns or made available to third parties in the form of computer files, as well as in a form or form other than a computer file (e.g. in the case of printing an ebook).

    The refund (only in the form of a transfer to the account indicated by the User), after deducting the handling costs of the return, will be paid within 14 days of the Service confirming receipt of the return form.

  13. The website does not disclose users' personal and address data to third parties.
  14. The website reserves the right to change the Regulations without giving a reason.
  15. If the User does not accept changes to the Regulations, he is obliged to stop using the Website.

Wholesalers and Booksellers: purchase conditions, shipping costs, payments and the amount of the discount will be agreed individually.