ORDERS SERVICE in our store deals with:
Anna Piekarczyk - Editor-in-Chief
el. (+32) 723 17 80
NIP (tax identification number) 651-160-25-94
Account number: mBank 96 1140 2004 0000 3102 6329 1700
PROPERLY PLACED ORDER CONFIRMED BY EMAIL. IF YOU HAVE NOT RECEIVED A RETURN EMAIL MEANS THAT THE ORDER HAS NOT COMPLETED !!
The user has the right to return the purchased goods within 10 days of receipt. Complaints will be reviewed by the Administrator on a regular basis within no more than 14 days of receipt of the complaint, however, the Administrator reserves the right to leave the complaint unanswered if it concerns dysfunctions arising from ignorance of the Regulations.
The administrator will attach a specimen of the return form, which must be correctly completed and signed by the buyer of the returned product of the User and sent by registered mail (traditional post) to the Administrator's address (provided in the return form).
The administrator reserves the right to refuse to accept a refund in exceptional situations, when he has reasonable doubts that the return made has the features of abuse of the right to return (multiple returns, buying many products in turn and returning them, etc.).
Products may also be returned after submitting by the User a statement that he has deleted all copies or copies of the returned product that he owns or made available to third parties in the form of computer files, as well as in a form or form other than a computer file (e.g. in the case of printing an ebook).
The refund (only in the form of a transfer to the account indicated by the User), after deducting the handling costs of the return, will be paid within 14 days of the Service confirming receipt of the return form.
Wholesalers and Booksellers: purchase conditions, shipping costs, payments and the amount of the discount will be agreed individually.